Terms & Conditions

These Terms & Conditions ("Terms") govern all drone photography and videography services ("Services") provided by Lyon Aerial ("Lyon Aerial," "we," "us," "our") to any individual or business ("Client," "you") in Dallas–Fort Worth, TX and surrounding areas. By booking a shoot, paying a deposit, or otherwise engaging our Services, you agree to these Terms.

1. Services Provided

Lyon Aerial provides aerial drone photography and videography for real estate listings, golf course marketing, and related commercial purposes, delivered per the package selected at booking (Essential, Standard, Premium for real estate; Signature, Half Course, Full Course for golf). Package inclusions, photo/video counts, and pricing are as stated on our website or in your booking confirmation at time of booking.

2. FAA Compliance & Flight Authority

Lyon Aerial operates under FAA Part 107 certification. All flights are conducted by a certificated Remote Pilot in compliance with FAA regulations, including airspace authorizations (e.g., LAANC where applicable), altitude restrictions, and visual-line-of-sight requirements.

Client responsibility: Client confirms they have the legal right to authorize a drone flight over the property (as owner, listing agent, or authorized representative) and will disclose any known local restrictions (HOA rules, event permits, no-fly zones).
Right to refuse or reschedule: Lyon Aerial reserves the right to refuse, delay, or cancel any flight that would violate FAA regulations, airspace restrictions, or safe operating practice, regardless of prior scheduling. No penalty applies to Client in this case; see Section 5 (Weather & Rescheduling) for rebooking terms.
We are not liable for delays caused by Temporary Flight Restrictions (TFRs), airport proximity authorizations, or other airspace issues outside our control.

3. Booking, Deposits & Payment

A [50%] deposit may be required to confirm booking on Standard/Premium and all golf course packages; balance due upon delivery of files.
Real estate Essential package and first-shoot intro-rate bookings may be paid in full at time of service unless otherwise agreed.
Accepted payment methods: [Venmo / Zelle / card — fill in].
Rescheduling requested by Client with less than 24 hours' notice may forfeit the deposit, except in cases covered under Section 5.

4. Delivery of Files

Deliverables are unedited JPG stills and raw, untrimmed video clips, delivered via Dropbox link, same-day (within hours of shoot completion barring exceptional circumstances).
Client is responsible for downloading files promptly. Dropbox links remain active for [14] days after delivery; Lyon Aerial is not obligated to retain raw footage beyond [30] days post-shoot.
Editing, color grading, and final production are the Client's responsibility unless a separate editing add-on is purchased.

5. Weather & Rescheduling

Drone flight is weather-dependent (wind, rain, lightning, low visibility). If conditions are unsafe or unsuitable for flight on the scheduled date:

Lyon Aerial will reschedule at no additional charge for the first weather-related reschedule.
Subsequent weather reschedules are billed at the standard reshoot add-on rate.
No charge applies if either party cancels for weather with reasonable notice prior to the scheduled shoot time.
Lyon Aerial is not liable for delays in Client's marketing timeline (e.g., listing launch dates) resulting from weather rescheduling.

6. Property Access & Site Conditions

Client is responsible for ensuring the property is accessible, hazard-free, and appropriate for safe drone takeoff/landing (clear of overhead wires, large crowds, aggressive animals, etc.) at the scheduled time. If unsafe conditions prevent the shoot upon arrival, a trip/reschedule fee may apply at Lyon Aerial's discretion.

7. Image & Video Usage Rights

Upon full payment, Client receives a non-exclusive, perpetual license to use delivered files for marketing, listing, and promotional purposes related to the property or business photographed.
Lyon Aerial retains ownership of the underlying image/video files and the right to use them in its own portfolio, website, and marketing materials, unless Client requests a private/no-portfolio-use agreement in writing prior to the shoot (may carry an additional fee).
Client may not resell raw or delivered files to third parties as stock content without written permission from Lyon Aerial.

8. Liability & Insurance

Lyon Aerial carries pay-per-flight commercial drone liability insurance for each scheduled shoot.
Lyon Aerial's total liability for any claim arising from Services is limited to the amount paid by Client for the specific shoot in question.
Lyon Aerial is not liable for indirect, incidental, or consequential damages, including lost sales, missed listing deadlines, or reputational harm, arising from delayed, incomplete, or unsatisfactory deliverables.
Client agrees to hold Lyon Aerial harmless for any claims arising from inaccurate access authorization provided by Client (Section 2, Section 6).

9. Cancellations & Refunds

Client-initiated cancellations with 24+ hours' notice: full deposit refund or reschedule, Client's choice.
Client-initiated cancellations with less than 24 hours' notice: deposit is forfeited.
Lyon Aerial-initiated cancellations (weather, safety, equipment failure): full refund or free reschedule, Client's choice — no penalty to Client.
No refunds are issued after files have been delivered, except where Lyon Aerial fails to deliver the agreed package scope.

10. Volume & Brokerage Agreements

Brokerage clients on volume-discount agreements (4+ or 8+ shoots/month) are subject to the specific terms of their signed volume agreement, which supersedes conflicting terms in this document where applicable.

11. Changes to These Terms

Lyon Aerial may update these Terms from time to time. The version in effect at the time of booking governs that engagement.

12. Contact

Questions about these Terms: wells@lyonaerial.com | lyonaerial.com | Dallas, TX